Unsaved content

[AMJ61]

I had scanned several pages of a document and HP Smart crashed losing the images scanned so far. Is it possible to retrieve these images or do I need to start from scratch? Is there a way to save as you go along to avoid this happening in future?

[Dragon-Fur · Accepted solution]

@AMJ61 

Welcome to the HP Community --

Unfortunately, unsaved content is lost when the job stops before you can save the contents of that scan.

There is no "mid-point" save for documents.

True - you have to start over.

The memory on this printer is reasonable --

Maximum Memory

512 M bit DDR1; 160 M bit flash

That said, if the printer memory, the connection, or other parts of the job fail mid-way, there is no recovery.

Yes, you have to start over.

True - some documents might not complete for one reason or another.

Unless you have other software that can combine PDF documents, the document scan job must be able to be completed and saved to secure the results (save the scan).

Photos / Images can be scanned (as JPEG) and saved individually or in "groups" (multiple images scanned on the flatbed).

These, too, must be saved before the current job fails.

If scanning one image after another, or groups of images, you can save that image / group and then return to the beginning to add or change the photos / images to be scanned from the glass / flatbed.

What else?

Although there is no guarantee that using different software will produce a different result,

If you have not done so,

Install the Full Feature Software for your printer.

Try using HP Scan for your PDF and / or Photos scanning.

Video - Install Printer Software

 HP DeskJet 2700 series Printer: Download Offline Copy of Software and Install on Win 10 computer

OR

Text instructions - Install Printer Software

================================

 Remove / Install the full driver printer software

If not done by this point...

Restart everything, including the router that controls you network.

Can't stand it?  At least restart the printer and the computer and any device you can stand to be without for a short time.

Next,

Run Windows Updates  --  If any updates are installed, Restart the computer and log in.

Next,

Printer - Full Feature Software - Install

If you have not done so, consider

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

If the full driver printer software is (already) installed but not working,

• Uninstall any printer software from Control Panel > icon view > Programs and Features
• Restart the computer and sign in.

What if?

NOTE: If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft: Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and sign in

Next,

• Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.

Next,

• If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

• Download and Save the Full Feature Software installation package or the Easy Start Software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download  <<<

HP Easy Start Printer Setup Software – Offline Use Only 

Installation

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
• After the software is installed, Restart the computer and log in

====================================

The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

>>> Open the Printer Assistant > tab Scan > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

 ===============================

General Example - HP Scan - Menu > More > Destination

9025_HP_Scan_Menu_PDF_More_Destination_8

References / Resources

User Guide - DeskJet 2700 Series

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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