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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎11-05-2022 01:46 PM

HP Recommended

With Ventura Mac OS 13.0 and HP OfficeJet Pro 9015e cannot scan with HP Smart (printing works fine) despite repeated deletes and reloads any ideas about what to do?

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‎12-19-2022 01:52 PM - edited ‎12-19-2022 01:55 PM

HP Recommended

I'm encountering this issue altogether but as well  via SmartScan...and my issue is with printing altogether. Connection keeps getting dropped,  and reporting as offline even when printer screen shows connected.  And yes, they're on the same wifi etc.  I've followed every step in the troubleshooting and online...and installed/reinstalled, turned off iPV6, wireless direct etc -- tried everything possible.  Connection doesn't;t hold.  Sometimes the printer doesn't show up when adding via my iMac.  Even Smart Scan ends up scratching its head and unable to figure it out.  Help!  I'm running two 9015e machines and don't want to have to buy another printer!  One doesn't;t hold the connectivity and shows constantly offline...the other is sporadic but eventually the same thing -- offline.  Help?

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