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‎02-17-2021 12:41 PM

HP Recommended
Product: HP Deskjet Plus Ink Advantage 6075
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have a new All-in-One HP device and get vertical black line on the left of all of my scans and copies. The glass is not dirty, not even a speck of dust.

 Paragon_2021-02-17_203939.jpg

Category:
1 REPLY 1

‎02-20-2021 02:41 AM

HP Recommended

@grenouille1988, Welcome to the HP Support Community!

 

I understand you get a vertical black line on copies and scans.

 

Does this happen only on copies/scans?

If yes, this could be an issue with the scanner mechanism.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

Kindly perform the steps mentioned in this document - Improving Scan Quality

Make a copy/scan and check the result.

 

If the issue persists, I'm afraid this could be a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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