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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP LaserJet Pro MFP M428fdw
Microsoft Windows 10 (64-bit)

When scanning multiple pages using the automatic document feeder, the odd-numbered pages will have black vertical lines.
This behavior only appears on odd pages (1,3,5...) the remaining pages are normal.
I have already cleaned the accessible parts of the automatic feeder and the scanning system and the same problem continues.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You have 2 scanners glass to clean one for odd pages and one for even pages. One is smaller glass on the left side when you open a ADF, and 2nd one is on the ADF that is lifted.




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1 REPLY 1
HP Recommended

You have 2 scanners glass to clean one for odd pages and one for even pages. One is smaller glass on the left side when you open a ADF, and 2nd one is on the ADF that is lifted.




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