WIRELESS sCANNING ISSUES-WINDOWS TO HP OFFICEJET 8715

[BEARY2]

Our office printer stopped scanning and we can't seem to fix the problem.  When we run the trouble shooter it says everything is fine.  But for some reason there is a "Scan Only printer" listed in our print list and it says that if offline.  Not sure who set that up or why that would be set up.  How can we fix this ?

[KrazyToad]

@BEARY2

I have gone through your Post and would like to help

I suggest you download and run the HP Print And Scan Doctor from this Link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

Also ensure the printer has the latest Firmware. you can refer to this Link: https://support.hp.com/in-en/document/c02919168

Keep me posted how it goes 😊

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