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Message 1 of 2
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We have an HP OfficeJet Pro 8630 and the fax line is stuck.

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HP OfficeJet Pro 8630

Hello! We have an HP OfficeJet Pro 8630. The fax line is stuck. I have called our phone service provider, they have tested the lines and our phone lines are fine. They suggested it may be something in the printer/fax machine itself that is causing it to stay in "in use" or "busy" mode. Because of this we can not send or receive a fax. Can anyone help? Thanks in advance!

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Message 2 of 2
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@JadeWonders

 

I reviewed your post and I understand that you are unable to send and receive faxes.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check whether the issue is resolved.

 

  1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
  2. Remove USB cable, if present. 
  3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
  4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
  5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

If you continue facing the issue, then follow the steps in the below article and test.

 

https://support.hp.com/in-en/product/hp-officejet-pro-8630-e-all-in-one-printer-series/5367618/docum...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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