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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Color LaserJet Pro MFP M479fdw

I am unable to use my ADF to scan anything after a technician replaced my motherboard. When I try to update online, this is the error I get.

brandyannthao_0-1708899667987.png

When I try to update on the LCD display, I get an error message saying:

Web Services, including HP ePrint and other services, are currently unavailable. They will be turned on when the next printer update has been installed.

 

I tried updating my printer manually on the LCD display and it says my printer is up to date. How can I resolve this issue? I need to scan documents and this is very frustrating! I called for help and was told I had to pay $50 for help that went no where either! Virtual assistance was no help! 

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