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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Hp Office Jet Pro 6978

In the past I used HP Solution Center but I can't use that anymore.  Is there a program that is like this one that I can use with a HP Office Jet Pro 6978.  I want to be able to scan photos and the sent it to the program to edit and then save to my computer.  Like when I use the HP Solution Center

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Tyshoegal

 

Welcome to the HP Support Community.

 

Maybe you haven't downloaded the full feature software and drivers for your Printer. The full feature software and driver has the scanning software through which you can scan and edit documents on your Computer.

 

Please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Also, let us know the Operating System installed on your Computer.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@Tyshoegal

 

Welcome to the HP Support Community.

 

Maybe you haven't downloaded the full feature software and drivers for your Printer. The full feature software and driver has the scanning software through which you can scan and edit documents on your Computer.

 

Please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Also, let us know the Operating System installed on your Computer.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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