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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-11-2022 08:18 PM

HP Recommended
Product: HP OfficeJet 4650 All-in-One Printer
Operating System: macOS 12.0 Monterey

Starting maybe two months ago, it seems like HP Smart requires me to log in every time I want to use it, and then there is some other mess-up related to a window being behind a window or something. I need to log in every time I want to scan a document. It never used to be this way. Is there a way I can just use my scanner when I want to, like it used to be?

Category:
2 REPLIES 2

‎11-05-2022 05:35 AM

HP Recommended

Hi @ScreenNameGuy,

 

Welcome to the HP Support Community. 

 

I understand that you are facing issues with HP smart. I'd like to help!

 

Try uninstalling and reinstalling the HP smart app and also update the firmware from here. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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‎11-08-2022 02:26 AM

HP Recommended

Hi @ScreenNameGuy,

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Nal_NR-Moderator
I am an HP Employee

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