When I hit the print icon black or color, nothing happens.

[delush]

It will not copy from the top tray or the glass panel when I hit the print icon black or color. It will print when I send a document from my phone 

[Jay_G24]

Hi @delush,

I'd like to help!

I understand you are unable to make copies.

Try the below suggestions-

Reset the product

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

Try and make a copy with the lid up and check if the scanner bar lights up and moves.

If it does not, it's a hardware issue.

 I'd suggest you contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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