When I scan a coloured document it prints in black & white

[JoMitchell]

HP Envy 6020e

[Kuroi_Kenshi]

Hi @JoMitchell,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP Envy 6020e is scanning colored documents but printing only in black & white. This usually happens due to printer settings or scan-to-print configuration. Please try the following:

Check Print Settings

When printing, open Print dialog → Printer Properties / Preferences.

Ensure Color is selected instead of Black & White / Grayscale.

Check Scan-to-Print Settings

If using HP Smart app, make sure Scan Settings are set to Full Color.

Re-save the scan in a color-supported format (JPEG, PNG, or PDF) before printing.

Update Drivers & Firmware

Visit HP Support and download the latest printer driver and firmware for the Envy 6020e.

Restart Devices

Turn off the printer and PC, wait 30 seconds, and power them back on.

If the issue persists after these steps, the problem may be related to driver corruption or app settings, and reinstalling HP Smart or the full driver package usually resolves it.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[JoMitchell]

Thank you so much!  The problem is fixed.  I really do appreciate your help & support.  Best Wishes, Jo

[Kuroi_Kenshi · Accepted solution]

Hi @JoMitchell,

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Best Regards,