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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎12-30-2022 06:27 AM

HP Recommended

Hi,

Recently when I scanned something it shows up that it was scanned but when I save it to attach to an e-mail the page is blank. I tried the suggestion of unplugging the printer from the surge protector and plugging it directly into the wall. That didn't fix the problem. Any help is appreciated.

1 person had the same question
1 REPLY 1

‎01-05-2023 07:45 AM

HP Recommended

@JRMSW

 

Welcome to the HP support community.

 

Provide the printer model number or the product number for further assistance.

Here is the link to find the product number or model number:- Click here

Which operating system is installed on the computer to which this printer is connected?

Sandytechy20
I am an HP Employee

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