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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-03-2024 10:53 AM

HP Recommended
Operating System: iOS

when I scan from my HP app, the documents are blurry when emailed. On my phone the quality seems to be fine. Please help. Thanks

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1 REPLY 1

‎01-06-2024 02:47 AM

HP Recommended

Hi @AamnaZ,

 

Welcome to the HP Support Community. 

 

Do not worry, I'd be happy to help you! 

 

I understand that you are facing issues with scanning.

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Meanwhile, you may refer to this document for further assistance. 

 

You may also refer to this document. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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