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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP Color LaserJet Pro MFP M283fdw
Microsoft Windows 10 (32-bit)

When I use the top document feeder for either copy or scan, the copy comes out with a black vertical line from top to bottom.  off-centered.   This does not happen when I put the document on the glass.  This was happening on my last printer along with another issue and HP sent me a new unit.   This one is only a few days old and it is happening again.  I do not believe that it is a cleaning issue.  The unit is brand new.  

1 REPLY 1
HP Recommended

Hello @Jeffrey65,
Welcome to the HP Support Community!

 

Clean this area thoroughly:

Andr-1611_0-1613510580917.png

Hope this helps! Keep me posted.
Andreas

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