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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Jeffrey65
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Message 1 of 2
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When I use my top document feeder for either copy or scan, there is a black vertical on copy

HP Recommended
HP Color LaserJet Pro MFP M283fdw
Microsoft Windows 10 (32-bit)

When I use the top document feeder for either copy or scan, the copy comes out with a black vertical line from top to bottom.  off-centered.   This does not happen when I put the document on the glass.  This was happening on my last printer along with another issue and HP sent me a new unit.   This one is only a few days old and it is happening again.  I do not believe that it is a cleaning issue.  The unit is brand new.  

1 REPLY 1
Andr-1611
Level 15
Level 15
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Message 2 of 2
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HP Recommended

Hello @Jeffrey65,
Welcome to the HP Support Community!

 

Clean this area thoroughly:

Andr-1611_0-1613510580917.png

Hope this helps! Keep me posted.
Andreas

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