When a document has been scanned it will not export the document to email as a PDF.

[Phil1993]

As an online music teacher I regularly scan music sheets,songs etc onto my MacBook Pro and then export them to email to send to individual students. These exports have all been as PDFs. This last week has seen a problem whereby the printer will not export as a pdf to email and I am having to convert to image( jpg) . I have not changed any settings etc and can see no reason why this should suddenly have occurred. Can anyone assist please.

[Kumar0307]

@Phil1993, Welcome to the HP Support Community! I’m here to help.

To assist you better, which app are you using to scan?

Do you scan to save the file as a PDF on the Mac and then attach it to the email or are you trying to scan to email directly from the printer screen?

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

Use the HP Smart app to email a scanned document or photo.

Set up a personal email account with the pre-installed Mail app on the computer.

Windows: Open the Mail app, click Settings, and then click Manage accounts > Add account. Select the service provider, and then enter the email address and account password to complete the setup.

Mac: Open the Mail app, and then click Mail > Add Account. Select the service provider, and then enter the email address and account password to complete the setup.

Click the Scan tile on the HP Smart app home screen.

Select an option from the top menu bar.

Scanner: Place the original on the printer scanner glass or into the automatic document feeder (ADF). Select scan job type, size, color, and resolution settings, and then click Scan in the lower right corner.

Import: Select photos saved on the computer to apply a boundary, and then use the settings to edit, print, and share.

Camera: Uses the computer camera or a webcam to capture, edit, and print or share a photo or document.

Adjust the boundaries using the circles at the corners of the imported or captured item, and then click Apply.

In the Preview window, click Share, change the file name, file type, and compression, and then click Share.

Click Mail.

An email message opens with the file attached.

Enter the email address in the To field, and then click Send.

For more info, refer to - How to scan with an HP printer

Hope this helps! Let me know how it goes. 

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