When copying from document feeder the bottom 2cm are cut off and do not print

[Trisha22]

HP OfficeJet Pro 8740 - this is a stand-alone printer, scanner copier

When copying from the document feeder the copy comes out and the bottom 2cm is cut off and does not print

Can anyone help please ?

[TEJ1602]

@Trisha22, Welcome to HP Support Community!

Does copying from a flatbed give you complete output without any cutoff?

If yes, follow the steps below-

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed.

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Try copying.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Trisha22]

Thank you for your reply.

We have resolved this issue.

The size of paper was set to LETTER

We have amended this to A4 and everything is great.  We just knew it was a simple fix but couldn´t find it at first.