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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-04-2021 06:36 PM

HP Recommended
Product: Envy 7640
Operating System: macOS 10.15 Catalina

This printer is new to me, altho it is out of warranty. I have downloaded the drivers and Easy Scan and the scanner works but when saving (hitting "Send") the only option in the Where category is Pictures and I want it to go to Documents. I have tried going into preferences to change that. I have also spoken to Apple tech support and they were unable to figure it out after 1 hr. I will have to scan documents with a number of pages and need to get them all in the same folder that I can name. I'd appreciate any suggestions that could get me there. I am working on a hotspot and have no WiFi - could that be part of the problem? Thanks!

Category:
1 REPLY 1

‎10-08-2021 01:42 PM

HP Recommended

@Kitkat55

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, 

I understand that you are unable to save the scanned document.  To get the answer to this question, you can create a folder and save or change the file destination. Refer to the YouTube video: https://www.youtube.com/watch?v=DQClY5X7hm8 to know how to Scan from an HP Printer in macOS.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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