When scanning from Envy 7640 to Mac (OS Ventura 13.0.1) the resultant pdf doc is blank

[sierraman]

When scanning from Envy 7640 to Mac (OS Ventura 13.0.1) the scan takes place but the pdf document is blank when opened on the computer. When following the same procedure and sending the scan to a windows 10 machine the pdf is fine.

[sandytechy20]

@sierraman

Welcome to the HP support community.

Which application are you using to scan?

[sierraman]

I am scanning using the touch screen on the Envy 7640 to scan to computer (MAC)

[sandytechy20 · Accepted solution]

@sierraman

Update the Mac OS

1. From the Apple menu  in the corner of your screen: Choose System Settings. ...
2. If Software Update finds new software, click the Update Now or Upgrade Now button to install it.
3. Enter your administrator password, if asked.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[joseph-k]

I found a workaround. Not a great one, but it lets me keep using my Envy 7640 with my Mac, at least for now.

1. Start the scan from the "HP Easy Scan" app, NOT from the scanner/printer.

2. When it's done, you should see the document preview in the Easy Scan app window.

3. In the menu bar for that app, choose "File / Print".

4. From the print dialog window, choose "PDF". This will prompt you for the location and file name for the PDF you want to create.

It works for me, hopefully for you, too.