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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended
HP DeskJet 4155e All-in-One Printer

HP 4155e - Trying to scan a letter via Word but printer will only allow me to scan via PDF.

1 REPLY 1
HP Recommended

@Ripit234 

 

Welcome to the HP Community --

 

Scanning into .docx (Word) is a specialty job type.

 

HP Smart > Shortcuts might offer the option when scanning to supported Cloud storage locations.

 

If HP Smart > Shortcuts does not offer the feature, you'll need to find / purchase / obtain Scan to Word software.

 

The following example illustrates a shortcut for PDF --

The sample does show the supported File Types available on the system used to create the Shortcut.

 

HP_Smart_Shortcuts_Cloud_Save_PDF_1HP_Smart_Shortcuts_Cloud_Save_PDF_1

 

 

References / Resources

 

 HP printers - Use HP Smart app Shortcuts

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

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Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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HP DeskJet 4155e All-in-One Printer  

 

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