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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
nicoloctopus
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Message 1 of 7
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Solved!

When scanning multicoloured lines are appearing on my image.

HP Recommended
HP Officejet 7612 Wide Format
Microsoft Windows Vista

I've read a previous post that had this issues and followed the steps. The only thing that happened was the lines changed order. Super dissappointed as I've only had the scanner for a week. How do I amend the problem A.S.A.P. 

1 ACCEPTED SOLUTION

Accepted Solutions
sandytechy20
HP Support Agent
HP Support Agent
33,610 26,162 1,706 1,934
Message 2 of 7
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@nicoloctopus

 

This is a great location to get assistance! I read your post and see that you are getting print quality issues on your HP Officejet 7612 Wide Format printer and I appreciate your effort for doing some preliminary troubleshooting. 

 

I would like to help you resolve this issue. 

  • Check the print settings.
  • Print and evaluate a diagnostic page, and then troubleshoot defects.
  • Clean the rollers and scanner glass with a lint free cloth.

Click here for further troubleshooting steps.

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers!

Sandytechy20
I am an HP Employee

View solution in original post

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6 REPLIES 6
sandytechy20
HP Support Agent
HP Support Agent
33,610 26,162 1,706 1,934
Message 2 of 7
Flag Post
HP Recommended

@nicoloctopus

 

This is a great location to get assistance! I read your post and see that you are getting print quality issues on your HP Officejet 7612 Wide Format printer and I appreciate your effort for doing some preliminary troubleshooting. 

 

I would like to help you resolve this issue. 

  • Check the print settings.
  • Print and evaluate a diagnostic page, and then troubleshoot defects.
  • Clean the rollers and scanner glass with a lint free cloth.

Click here for further troubleshooting steps.

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers!

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
nicoloctopus
Author
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Message 3 of 7
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I feel you aren't understanding me. I'm scanning it onto my PC not to print off. So it's just an issue with the scanning not the printing. Printing I am fine with.
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sandytechy20
HP Support Agent
HP Support Agent
33,610 26,162 1,706 1,934
Message 4 of 7
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HP Recommended

@nicoloctopus

 

I thank you for your response and understand the situation well.

  • Please clean the rollers and scanner glass.

If this does not work, please contact HP phone support for further assistance,

 

Cheers.

Sandytechy20
I am an HP Employee

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nicoloctopus
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Scan0001.jpg

 

This is my issue. This doesnt look like a dirt issue, but a hardware/scanner issue. 

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nicoloctopus
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sandytechy20
HP Support Agent
HP Support Agent
33,610 26,162 1,706 1,934
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@nicoloctopus

 

Thanks for the reply.

 

I request you to contact HP phone support for further assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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