When scanning multicoloured lines are appearing on my image.

[nicoloctopus]

I've read a previous post that had this issues and followed the steps. The only thing that happened was the lines changed order. Super dissappointed as I've only had the scanner for a week. How do I amend the problem A.S.A.P. 

[sandytechy20 · Accepted solution]

@nicoloctopus

This is a great location to get assistance! I read your post and see that you are getting print quality issues on your HP Officejet 7612 Wide Format printer and I appreciate your effort for doing some preliminary troubleshooting. 

I would like to help you resolve this issue. 

• Check the print settings.
• Print and evaluate a diagnostic page, and then troubleshoot defects.
• Clean the rollers and scanner glass with a lint free cloth.

Click here for further troubleshooting steps.

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

Cheers!

[nicoloctopus]

I feel you aren't understanding me. I'm scanning it onto my PC not to print off. So it's just an issue with the scanning not the printing. Printing I am fine with.

[sandytechy20]

@nicoloctopus

I thank you for your response and understand the situation well.

• Please clean the rollers and scanner glass.

If this does not work, please contact HP phone support for further assistance,

Cheers.

[nicoloctopus]

This is my issue. This doesnt look like a dirt issue, but a hardware/scanner issue. 

[nicoloctopus]

@sandytechy20

[sandytechy20]

@nicoloctopus

Thanks for the reply.

I request you to contact HP phone support for further assistance.

Cheers.