When trying to login into HP Smart on my laptop the wheel spins while telling me -Loading HP account

[DAK1958]

When trying to login into HP Smart on my laptop the wheel spins while telling me -Loading HP account...  This literally will go on for hours. I can login from my Android phone so I assume it's not an account issue. I have uninstalled the app and installed the latest version with no change.

[sandytechy20]

@DAK1958 

Welcome to the HP support community.

I understand that HP Smart app is not loading on your android device, I am glad to assist you.

Make sure your Android device is updated

1. Open your phone's Settings app.
2. Near the bottom, tap System. System update.
3. You'll see your update status. Follow any steps on the screen.

Uninstall and reinstall the HP Smart app again

Here  are the steps:- Click here

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Keep me posted

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[DAK1958]

Hi Sandytechy20, my problem is not with Android. I can't get logged in on Windows. I can operate it from my phone but that makes my job much harder than scanning directly to my laptop. With windows 10, I put in my credentials and hit login and have left it spinning for as much as 20+ hours and not been successful getting in.

[sandytechy20]

@DAK1958 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers