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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎11-01-2023 04:02 PM

HP Recommended

I have been scanning ALL day. Sometimes as I am scanning, the "add" button does not appear and I have to restart the HP Smart to continue scanning. I assumed the scans are automatically saved somewhere! It looks like they are not because I can't find them anywhere on my laptop. ARGH! So you really have to manually save all scanned items? If so, that's horrible as many times I am scanning and when I'm on page 100 or more the Smart App quits and I have to restart it.

I'm crushed I have to scan everything again.   UNLESS someone can make my day and tell me they were automatically saved somewhere.
Thank you!

C

Category:
1 REPLY 1

‎11-01-2023 04:26 PM - edited ‎11-01-2023 04:51 PM

HP Recommended

@SunnyC1414 

 

Welcome to the HP Community --

 

I am sorry to be the bearer of bad news...

There is no automatic "part way through" Save feature.

If Save is not selected after the content is scanned, the scan is not saved.

If the scan job collapses (dies, hangs, stops) before the scanned content is Saved, the content is lost.

🙁

 

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

 

Examples

 

HP Smart - Mobile - iPadOS - Scan Document

HP_Smart_Mobile_Scan_Edit_3HP_Smart_Mobile_Scan_Edit_3

 

 

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=

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Dragon-Fur

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