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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

I scanned some documents using HP smart and I don't know where to locate them!  I have a wireless connection, there were no

1 REPLY 1
HP Recommended

@sarahscott1012 

 

Welcome to the HP English Community --

 


@sarahscott1012 wrote:
Printer Model:  ??
Operating System / version:  ??

I scanned some documents using HP smart and I don't know where to locate them!  I have a wireless connection, there were no


 

We do not receive any information on the printer model or the Operating System.

and

Unfortunately your message was cut off mid-sentence.

It's difficult to imagine what you meant to say.

 

 

In general, HP Smart is like other applications - what it does depends on the device (computer, tablet, phone) where you have the application installed and the tools available to the app on that device.

 

If the job did not finish, that is, you never clicked "Save", then there is no recovery - "partial jobs" do not save themselves.  This is true regardless of where (on what device) you are running the HP Smart application.

 

Should you get to the point where the document has been scanned and you wish to save the content, you would normally have a choice (that must be made) for the Destination.

 

Samples

 

Example - HP Smart - Mobile - Scan > Preset Document

HP_Smart_Mobile_Printer-Scan_Option_Sets_5HP_Smart_Mobile_Printer-Scan_Option_Sets_5

 

and Save > Select Destination

HP_Smart_Mobile_iOS_Scan-Save-Destination_2HP_Smart_Mobile_iOS_Scan-Save-Destination_2

 

Example - HP Smart - Windows - Scan - Preset = Document - Scan and Save

HP_Smart_Win_Scan_Document_Save_7HP_Smart_Win_Scan_Document_Save_7

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

 

 

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Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

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