• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-27-2021 09:48 AM

HP Recommended
Product: Office Jet Pro 8025e
Operating System: Microsoft Windows 10 (64-bit)

While troubleshooting why my scanner or fax cannot be found, a screen requested the printer user name and password.  Where do I find them?

Category:
4 people had the same question
3 REPLIES 3

‎03-30-2021 03:16 AM

HP Recommended

@dmarsh01, Welcome to HP Support Community!

 

Could you share the screenshot of the screen that appears?

 

Keep me posted.

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎04-03-2021 10:07 AM

HP Recommended

dmarsh01_0-1617466056507.png

 

Was this reply helpful? Yes No

‎04-03-2021 12:03 PM

HP Recommended

@dmarsh01

 

The image is not very clear, what is the error on the window? Or just take a screenshot of the internal window and share the same.

 

Keep me posted

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.