• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-19-2025 09:57 AM

HP Recommended
While trying to use the HP printer management app, my HP Laser Jet Pro MFP M28-29 is repeated CANCELING my attempts to do a simple SCAN after selecting the SCAN button from the HP software.   Why is this happening?   Thank you.
1 REPLY 1

‎03-24-2025 01:04 AM

HP Recommended

Hi @DaveC13044,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Check Connections

  • Verify that all cables are securely connected.
  • Ensure your printer is connected to the same wireless network as your computer.

Restart Printer and Computer

  • Turn off the printer and unplug it from the power source.
  • Restart your computer.
  • Plug the printer back in and turn it on.

Update Printer Drivers and Software

  • Go to the HP Support website.
  • Search for your printer model (HP LaserJet Pro MFP M28-29).
  • Download and install the latest drivers and software updates.

Run HP Print and Scan Doctor

  • Download and run HP Print and Scan Doctor.
  • Follow the on-screen instructions to diagnose and resolve the scanning issue.

Check Software Settings

  • Open the HP management software (HP Smart or HP Scan).
  • Check the scan settings, such as resolution, paper size, and destination folder.
  • Ensure the settings are appropriate for the scan you are trying to perform.

Update Printer Firmware

Kindly refer to this link to update your printer firmware.

 

Check for Software Conflicts

  • Close all unnecessary applications running on your computer.
  • Disable any antivirus or firewall temporarily to see if it resolves the issue.

Reinstall HP Management Software

  • Uninstall the current HP management software from your computer.
  • Go to the HP Support website.
  • Download and install the latest version of the software.

Let me know how it goes.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.