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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎05-30-2022 10:52 AM - last edited on ‎05-30-2022 10:58 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer
Operating System: macOS 12.0 Monterey

I try to scan. I click on the icon and I get a message I need to login to my account. The spinning wheel of death just spins and nothing else happens. There is no opportunity to login to anything. Seems like another crappy HP design. I'd love to have one experience with HP products where it doesn't suck up all of my time troubleshooting, only to find out my device is no longer supported. I just want to scan a simple document and can't. My phone app scanner always works. HP scanner, NEVER! How do I get my OfficeJetPro7740 to scan a simple document?

1 REPLY 1

‎05-30-2022 12:31 PM

HP Recommended

Hi,

Please go to System Preferences > General and ensure the default browser is set to Safari, then restart the Mac and try logging into HP Smart once again, may you see any difference?

 

If the same persists, let's install the HP Essential Software and then try scanning using HP Easy Scan instead, by following below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and check for any difference.

 

Shlomi



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