Why did the scanner on my Officejet 4500 printer all of a sudden stop functioning.

[BillZ5]

OfficeJet 4500 printer/scanner.  All of a sudden scanner not accessible.  Previously when opened printer on settings had sowed as printer/scanner and then that disappeared an only reflected as printer.  After that no longer able to open scanner.  No idea what prompted the change.

[BeemerBiker]

Full feature software K-710 G-510

After installing the full feature driver package, click the windows key and select all apps and find HP.

Look for HP Scan.

If HP scan is not present then use HP Smart. get HP Smart from the Microsoft store if needed or if you want the newest version. You will have to sign into HP Smart using your HP account. The latest version as of Jun, 2024 is 154.2.1072.0 (USA English). If you do not have this version then go to the Microsoft store, find HP Smart, and click "update". If the button "update" is missing then you need to run WSRESET from the Windows search bar.

To put HP Smart (or HP Scan) on the desktop:

For Windows 10, click Start. For Windows 11, click Start and click All apps. This will show (see above) a list of all apps you have installed in Windows. Find the target app from the list, drag and pull the app from the Start menu to the desktop. This will create a desktop shortcut for the app installed from Microsoft Store.
The following video is an example of how to put an app on the desktop.
This is a video for the support assistant desktop icon here

Let me know if you need more help

[rehmanbarki]

If the scanner on your Officejet 4500 stopped working, here are the main causes and fixes:

1. Connection Issues: Check USB or Wi-Fi connections and ensure both are secure.
2. Outdated Drivers: Update or reinstall printer drivers from the HP website.
3. Software Missing/Corrupted: Reinstall the full HP printer software.
4. Operating System Update: Check for driver updates after OS changes.
5. Scanner Jammed/Locked: Make sure the scanner isn’t physically blocked or locked.
6. Power Cycle: Turn off, unplug, and restart the printer and computer.