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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP DeskJet Plus Ink Advantage 6475 All-in-One Printer

Why do I have to connect to the internet and log into the HP site to perform a simple task of scanning a document on my own printer?

 

I feel like it's an invasion of my privacy. If I want to scan a document, why do I have to sign in to HP to do so?

- You force me to register on the HP site to use a device that I bought and acquired with my money.
- You force me to have the printer connected to the internet to be able to do a simple scan of a document.
- You force me to have to log in to HP to be able to scan.

This will be the last HP printer I'm going to buy, when it's no longer useful I'm going to throw it away.ch-hp-no-internet.jpgch-hp-sign-in.jpg

1 REPLY 1
HP Recommended

You need to download the driver for installation from hp.com and install the printer if you use HP smart the login and the internet are a must.




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