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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎12-09-2020 09:28 AM

HP Recommended
Product: HP0D6738
Operating System: Microsoft Windows 10 (32-bit)

Why do I have to sing into HP account to do a printing?

 

Category:
1 REPLY 1

‎12-09-2020 11:03 AM

HP Recommended

@JosephJax 

 

@JosephJax wrote:

Why do I have to sing into HP account to do a printing?

 

Why sign in?

If you are referring to HP Smart, the requirements have changed in the application.

 

You need not sign in if you do not use HP Smart.

For example, Install and use the Full Feature Software / HP Scan (included in the printer software).

 

Example - HP Smart - Windows - Main Menu

HP_Smart_W10_Start_Screen_4HP_Smart_W10_Start_Screen_4

 

References / Resources

 

HP Account - Login / Dashboard

Note:  Log into your HP Account if / when you need central access to your device information, including the ability to update your personal  information.

 

HP Smart for Windows

 

HP Smart is an application available in the Microsoft Store

 

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

  • Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
  • Latest versions of HP Smart require that you be signed into the application

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

To accept the answer, Click "Accept as Solution" .

 

 

 

Dragon-Fur

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