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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-15-2021 08:28 AM

HP Recommended
Product: OfficeJet Pro 8600
Operating System: macOS 10.13 High Sierra

Every day (or sometimes several times in a day),  printer acts like it is scanning a document, but, there's nothing in it to be scanned,  and nobody on our network has requested a scan. This printer is used daily and there is ABSOLUTELY no need for any automated  maintenance. I've been so creeped out by this that I actually changed the password on our network, but it keeps happening. How do I make it STOP??

Category:
13 people had the same question
3 REPLIES 3

‎04-19-2021 08:49 PM

HP Recommended

@SusanCrawford

 

Welcome to the HP support community.

 

I understand that your printer scans with out giving any scanning command, follow these steps to fix the issue.

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎04-21-2021 01:17 PM

HP Recommended

Power cycling has had no effect on this.

Was this reply helpful? Yes No

‎04-22-2021 10:29 AM

HP Recommended

@SueCrawford

 

You might have to reset the printer to fix the issue.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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