When scanning to hard copy or soft file, a 2 1/2" black border down one of 2 long sides (1'' side of letter paper) results. The printer software is current and the most recent version of HP Scan Dr. doesn't detect any problem. Whats up with that?
I followed your help direction (restart printer, firmware update & visual scanner bar inspection) without successfully eliminating the black 2" wide bar on the left side of a scanned page. Yes I have full printing capability just not scan or copy ability.
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