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Wide Black Border

HP Recommended
MFP M130fw
Microsoft Windows 10 (32-bit)

When scanning to hard copy or soft file, a 2 1/2" black border down one of 2 long sides (1'' side of letter paper) results. The printer software is current and the most recent version of HP Scan Dr. doesn't detect any problem. Whats up with that?

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HP Support Agent
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@ScanManEddie, Welcome to the HP Support Community!

 

This seems like an issue with the scanner mechanism. Are you able to print fine?

 

Let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

Check the scanner bar functionality

 

Perform a visual test of the scanner mechanism to see if it is jammed.

  1. Remove any original documents or photos from the scanner glass.
  2. Lift the scanner lid slightly, and then press the Copy button or icon.

If the scanner light does not move or moves halfway or is not lit, the scanner mechanism is likely jammed/broken.

 

Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Hi and Thanks for your reply to my question.

 

I followed your help direction (restart printer, firmware update & visual scanner bar inspection) without successfully eliminating the black 2" wide bar on the left side of a scanned page. Yes I have full printing capability just not scan or copy ability.

 

Any further corrective suggestions?

 

Thanks again!

 

ScanManEddie

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HP Support Agent
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@ScanManEddie

 

I'm afraid this is a hardware issue with the scanner. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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Thanks for your help. I will reach out for a hardware solution.

 

Regards

 

ScanManEddie

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