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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
rsmemtp
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Message 1 of 2
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Will not copy or scan from glass table

HP Recommended
Officejet Pro 8600 Plus
Microsoft Windows 7 (64-bit)

Copy or scan works as it should from the automatic document feeder, but will not copy from placing document on the glass table. I have went through all the settings, but cannot find where I can switch document source.

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@rsmemtp

 

Welcome to the HP Support Community.

 

Do you see the scanner bulb light up when you lift the scanner glass?

 

Try connecting the Printer to a different wall outlet directly.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 


I am an HP Employee

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