Windows 11 Version 24H2 stopped Scanner connection

[hadi2030]

Windows 11 Version 24H2 stopped Scanner connection

[Max3Aj]

@hadi2030, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

If your HP printer's scanner stopped working after updating to Windows 11 Version 24H2, you're not alone — this kind of issue can happen after major OS updates due to compatibility changes. Here's a way to fix it:

 

Check Scanner Status in Device Manager

• Press Win + X > Device Manager.
• Expand Imaging devices or Printers.
• Look for your scanner — if there's a yellow triangle or it's missing, there’s a driver issue.

Reinstall HP Printer Software (Full Solution)

• Go to Settings > Bluetooth & devices > Printers & scanners.
• Remove your HP printer.
• Download the Full Feature Software and Drivers from HP’s support site.
• Install it fresh (make sure the printer is connected during setup).

Reset Windows WIA & Print Spooler Services

• Press Win + R, type services.msc.
• Restart these services:
  • Windows Image Acquisition (WIA)
  • Print Spooler
  • Remote Procedure Call (RPC) (must be running)
• Right-click each service > Properties > Set Startup Type to Automatic.

Run HP Print and Scan Doctor

• Download from: HP Print and Scan Doctor.
• Let it detect and fix issues automatically.

Check for Windows Updates & Optional Drivers

• Go to Settings > Windows Update > Advanced options > Optional updates.
• Install any available driver updates under "Drivers".

Try Windows Fax and Scan or HP Smart

• Use Windows Fax and Scan (press Win + S, type it).
• Or reinstall/update HP Smart from the Microsoft Store.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support