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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-31-2020 04:58 PM - edited ‎01-02-2021 07:01 AM

HP Recommended
Product: Toshiba Laptop
Operating System: Microsoft Windows 7 (64-bit)

UPDATE: I can wake up the Scan to Computer if I initiate a scan from my laptop first.  Then the Scan to Computer will wake up and work.

 

I have two laptops.   One runs Windows 10 and the second runs Windows 7.

 

I use the Scan To Computer feature a lot.  The Windows 10 laptop never has an issue.  The Windows 7 machine will work for quite a few hours but then when I attempt to Scan to Computer, it quits working.

 

The  HP Fix Scan & Print software can detect the printer but can't connect to fix the issue.

On the Scan section of the main package, I get the Fix issue button which does not work.

 

Why won't this software consistently work with my Windows 7 laptop?  If if worked once and several times in a few hours, why does it stop working?

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2 REPLIES 2

‎01-01-2021 11:12 PM

HP Recommended

I have run into cases where having another scanning software installed can cause issues. Particular Brother scanning software. How are you attaching the printer to the network, wireless or wired? 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎01-02-2021 06:57 AM - edited ‎01-03-2021 04:58 AM

HP Recommended

The only way to wake up the function is to reboot my laptop and the Scan To Computer will work without fail from within a few minutes to a few hours.   Then it just stops.

 

 

I removed all the software associated with the prior printer that worked flawlessly.

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