Wireless Printer Works - Scanner suddenly says "no driver available"

[SEARCH21]

My laptop is HP Pavilion Laptop PC 15-eg2000... my network HP Oficejet Pro 8710 printer works well after updating the printer driver...the scanner, which used to always work, now says no driver available.  A WIA check of STATUS & TYPE showed "running" & "automatic", so I assume the OS scanner driver appear to be all good.

I had previously been printing and scanning through the OS of my computer...I prefer to keep doing that (not via HP apps)...If I do need to update the WIA scanner driver, what is best driver (the drop down list is confusing).  I have not been able to get hp assistant to give me an answer.   Am I correct in thinking that this will solve my problem?

ALSO,  (Both computer and printer have strong WIFI connections, and I have done all the basic trouble shooting steps like restart devices, etc)

[Rainbow23 · Accepted solution]

Hi @SEARCH21,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I suggest that you follow the steps listed below to uninstall and reinstall HP Smart App:

Step 1: Uninstall HP Smart App.

1. Navigate to and open Settings

2. Select Apps or Application Manager from the device Settings

3. Select HP Smart

4. Select Uninstall

Step 2: Reinstall HP Smart App.

1. Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPad OS), 

or HP Smart - Microsoft Store (Windows), 

or HP Smart - Mac App Store (Mac).

2. Open the HP Smart app.

3. The app searches for recently installed printers.

- If your printer displays, click it. If you are setting up a new printer, it might display with Set-Up under the name.

- If your printer does not display, click the Plus sign, and then follow the on-screen prompts to add your printer or set up the printer.

You may also refer to this HP document: https://support.hp.com/in-en/document/ish_1716406-1413451-16 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!