Won’t Scan from printer Panel button

[mjsalazar]

Scan feature on the printer panel will not work. Refers to  visit 123.JP.com to download software onto your computer. Software has been downloaded. But feature still on panel still does not work. 

[Songofemi]

I'm having the same issue

[KrazyToad]

@mjsalazar

Welcome to HP Support Community

I would like to help

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/EN5000/EN5000_Full_WebPack_44.4.2679.exe and follow the onscreen instructions

Next,

Open the HP Printer Assistant. Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ... Go to the Scan section. Select Manage Scan to Computer. Click Enable.

Thank you

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