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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-13-2020 06:32 PM

HP Recommended
Product: HP9025 printer
Operating System: Microsoft Windows 7 (64-bit)

Cannot copy from glass. Will copy with document feeder, won't switch to glass. It was working fine, I use this all the time, or I was. It says document feeder was not able to pick up the original.

1 person had the same question
3 REPLIES 3

‎06-17-2020 12:00 PM

HP Recommended

@wbatkins49

 

Welcome to the HP Support Community.

 

Are you able to scan from the feeder and glass?

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

  1. With the printer turned on, disconnect the power cord from the printer, disconnect the power cord from the power source, and then wait 30 seconds.

  2. If you are using a power strip or multi-plug adapter, connect the cord directly to a wall outlet to make sure the printer is getting enough power.

  3. Reconnect the power cord to the printer, and then try making a copy.

    • If the issue persists, connect the printer to a different wall outlet to determine if the original outlet is causing the issue.

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎06-17-2020 12:41 PM

HP Recommended

I tried a firmware update and nothing changes. I can scan from the glass and feeder. The printer does everything except copy from the glass, so why is disconnecting the power cord going to do anything?. Anyway, I talked to an agent that knew how to troubleshoot the problem and they are sending me a new printer.

Was this reply helpful? Yes No

‎06-17-2020 12:54 PM

HP Recommended

I'm glad to hear that. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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