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Locked

‎11-09-2020 11:15 AM

HP Recommended
Product: Photosmart D6380
Operating System: Microsoft Windows 10 (32-bit)

Was jammed with old ink; cleaned. I get an error at startup which says "improper  shutdown" which I didn't do.  Tried to copy ,says "now copying page 1/1" but just locks up.  Tried printing a status report and says "now printing" but locks up.  Won't print from computer.

Category:
1 REPLY 1

‎11-13-2020 07:47 AM

HP Recommended

@tony5465, Welcome to the HP Support Community!

 

I understand the printer is stuck. This is a pretty old printer and support options are limited.

 

Let us try these steps to resolve this issue:

 

Leave the printer unplugged for a couple of hours and then try powering it on and check if that helps.

 

If the issue persists, Unplug the power cable, hold the power button down for 10-15 seconds and release it.

Connect the power cable and power ON the printer.

 

If the issue persists, I'm afraid this is a hardware failure. I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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