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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎01-01-2021 07:15 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

Hello

I bought the HP Color Laser Jet Pro MFP M283fdw on Black Friday. I'm getting a vertical yellow line on every page I scan. It does not appear with printing, only when I scan. Any suggestions?

Thank you.

Tim

Category:
1 REPLY 1

‎01-01-2021 11:09 PM

HP Recommended

A sample would have helped but here are some questions/tips.

 

- does the defect show up on scans from the document feeder and the glass or just document feeder. Most common issue with lines on scans is debris on the glass. The ADF scans using the small slit of glass to the left of the main glass. Look closely, due to the way that scanners work, they will cause a defect from even items like a tiny spec that you cannot really notice. 

 

This video covers different models but the troubleshooting methods are the same. https://www.youtube.com/watch?v=CGn7FJvH8sE

 

Use caution as many of the smaller HP units have a thin mylar over the ADF glass to ensure that pages do not jam and if you damage or remove it you will create more problems for yourself.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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