Yellow Lines on Scanned papers

TimZee · ‎01-01-2021

Hello

I bought the HP Color Laser Jet Pro MFP M283fdw on Black Friday. I'm getting a vertical yellow line on every page I scan. It does not appear with printing, only when I scan. Any suggestions?

Thank you.

Tim

Repairatrooper · ‎01-01-2021

A sample would have helped but here are some questions/tips.

- does the defect show up on scans from the document feeder and the glass or just document feeder. Most common issue with lines on scans is debris on the glass. The ADF scans using the small slit of glass to the left of the main glass. Look closely, due to the way that scanners work, they will cause a defect from even items like a tiny spec that you cannot really notice.

This video covers different models but the troubleshooting methods are the same. https://www.youtube.com/watch?v=CGn7FJvH8sE

Use caution as many of the smaller HP units have a thin mylar over the ADF glass to ensure that pages do not jam and if you damage or remove it you will create more problems for yourself.

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