You cannot use this function because it has been disabled. For more information, contact the person

[RSGnj]

trying to scan from web and errors with  You cannot use this function because it has been disabled. For more information, contact the person who set up the printer.

[Dragon-Fur]

@RSGnj 

Welcome to the HP Community --

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@RSGnj wrote:

trying to scan from web and errors with  

You cannot use this function because it has been disabled.

For more information, contact the person who set up the printer.

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The solution is tied to the type of scan operation.

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Web Scan / Webscan

This message might be the result of using Web Scan / Webscan without having first enabled this task in the EWS security settings.

The message is more common in inkjet printers that are running a "classic" version of the Embedded Web Server (EWS) where the default permissions are switched to OFF.

NOTE: Webscan / Web Scan is not available on Laser printers

First Time Use Only – Classic InkJet EWS - Enable Webscan

• Open your Browser > Type / enter the Printer IP address into URL / Address bar
• Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan
• Click Apply to save any changes

Next,

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Scan > Webscan

EWS_9025_Webscan_7

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OR

Alternate EWS Format

First Time Use Only – Verify / Enable Web Scan

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Remote Scan > Item Web Scan = Switch ON

Next,

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Scan > Web Scan

EWS_9135_WebScan_4

===================================

Message Content References

-- Take advantage of the extensive HP Video collection --

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Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

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 Enter the device type and model name of your HP product

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