• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Laser MFP 137fnw

Why does WSD mode not scan through hte paper feeder, but only through glas?

3 REPLIES 3
HP Recommended

Hi @advokatSveta,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

The WSD (Web Services for Devices) mode is a network scanning protocol that allows devices to communicate over a network. However, the scanning capabilities and features can be influenced by the specific settings and capabilities of the printer.

If your HP Laser MFP 137fnw is not scanning through the paper feeder in WSD mode, there are a few possible reasons:

 

Driver or Software Settings:

  • Ensure that you have the latest drivers and software installed for your HP Laser MFP 137fnw. Sometimes, software updates may introduce new features or fix issues related to scanning.

Scanner Settings:

  • Check the scanning settings in the HP software or control panel. There might be an option to select the scanning source, such as the flatbed or automatic document feeder (ADF). Make sure the ADF option is selected.

Network Configuration:

  • Verify that the printer is correctly connected to the network, and the network settings are configured appropriately. In some cases, network issues can affect scanning functionality.

Firmware Update:

  • Check if there are any firmware updates available for your HP Laser MFP 137fnw. Firmware updates can address bugs and improve the overall performance of the device. Click here 

If you've checked these aspects and the issue persists, consider reaching out to HP phone support for assistance via remote access.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

HP Recommended

I did everything, but still does not scan through the paper feeder in the WSD mode

HP Recommended

Hi @advokatSveta ,

 

We are sorry that the issue was not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.