• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

hp printer 8025  

 

1 REPLY 1
HP Recommended

@bprimomo 

 

Welcome to the HP Community --

 

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

Content is perhaps saved to the last folder you saved the same type of content in the past.

 

In general, Saving scanned content is a manual process -- that is, you have to first select to Save / Share the content.

 

After selecting to save the content, the next steps depend on the application / software you are using.

This, in turn, is impacted by the device you are using to scan.

 

The application might include a "default" where it wants to save scanned

 

Example - HP Smart - Windows - Scan > Photo > Save

HP_Smart_Win_Scan_Photo_Save_2HP_Smart_Win_Scan_Photo_Save_2

 

 

Example - HP Smart - Mobile (iOS) - Scan > Save > Destination

HP_Smart_Mobile_iOS_Scan-Save-Destination_1HP_Smart_Mobile_iOS_Scan-Save-Destination_1

 

In cases where you do not see a destination folder, check the settings that govern the Scan process.

 

For example, 

HP Scan (Windows - part of the full driver printer software) will save content into the Destination folder.

 

Example - HP Scan - PDF - Menu - More > Destination

9025_HP_Scan_Menu_PDF_More_Destination_99025_HP_Scan_Menu_PDF_More_Destination_9

 

What else?

HP Smart - Shortcuts - can save content into a Cloud Storage drive / account.  It is possible to select a sub-folder in that account as the final "save destination"

 

Example - HP Smart - Shortcuts - Settings / Destination

HP_Smart_Shortcuts_Settings_6HP_Smart_Shortcuts_Settings_6

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

 

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

 Printer Product Home

 Enter the device type and model name of your HP product

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.