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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Lanyuan
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after my window 10 being cleaned, my hp envy 5540 printer is working not scanning

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hp envy 5540

I have window 10. Fry's cleaned it . now I found it can do printing but not scanning.  It says : "No computer is found when comes to scanning."

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greenturtle
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Hi,

Thanks for using the HP Support Community.

 

Apps or software needs to installed to use the scanner.  

 

Try downloading and using HP Smart from Microsoft Store.  Alternatively, try using the HP FULL Solution Software :

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-5540-all-in-one-printer-series/54...

 

Hope that helps!



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