blank pages from document feeder scan

[Betty0610]

@MrTypo

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[shareexperience]

this is a complicated solution only aimed at expert users of technology

not good enough in my view given the fact the issue is quite common

[shareexperience]

Can you please provide steps to print from phone please

[shareexperience]

I see a lot of apps when I search on google play sore can you provide exact application name

[MrTypo]

Yes the feeder works from Hp app on my cell phone. Still does not work on my computer. Bizarre!

[abpeterson12]

I am having the same issue as all the rest.  Please send the solution to the issue.

Thanks!

[d-rygo]

I am just a frustrated that the doc feeder does not scan to the computer - i believe it has to be something in the HP app HP NEEDS TO PROVIDE A FIX!!!!! there is no excuse for such an error to occur with a system that has been working for years.

scan from glass to computer works fine, but I am not going to feed large double sided documents one at a time. 

btb- you can scan docs using the doc feeder directly to a smart card. that seems to work

I've also tried to scan to a usb connect device and I get a compatibility error which is also BS!!!

I've not yet tried the mobile app solution discussed

[d-rygo]

I am just a frustrated that the doc feeder does not scan to the computer - i believe it has to be something in the HP app HP NEEDS TO PROVIDE A FIX!!!!! there is no excuse for such an error to occur with a system that has been working for years.

scan from glass to computer works fine, but I am not going to feed large double sided documents one at a time. 

btb- you can scan docs using the doc feeder directly to a smart card. that seems to work

I've also tried to scan to a usb connect device and I get a compatibility error which is also BS!!! HP needs to fix this as well

I've not yet tried the mobile app solution discussed

[shareexperience]

thank you for the info

yes it works

this does not negate HP to fix the problem 

as where you need to file the document may not be accessible from your mobile 

[blzbob]

Unless I've overlooked it, it doesn't appear that HP has addressed this problem yet. Has anyone had any contact with or from them?