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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
WeNeu
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can I scan with hp deskjet 2710 and chromebook?

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is it possible to scan with hp deskjet 2710 and chromebook?

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Echo_Lake
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@WeNeu

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

To get the answer to this question, yes you can scan documents and photos using Webscan over a network connection. No additional software or drivers are required.

  1. Place the original on the scanner glass or into the automatic document feeder (ADF).

    NOTE: 

    Do not load photos into the ADF to prevent damaging them or the printer.

  2. Make sure your printer is connected to the same network as your computer or mobile device.

  3. Find the printer IP address.

    • Printers with a control panel menu: Find the IP address in the Wireless menu or in network settings.

      Example of the Wireless Summary screen

    • Printers without a control panel menu: Print a Network configuration or Wireless Network Test Results page to find the IP address.

      For most printers, press the Wireless and Information buttons at the same time, or press the Wireless and Start Copy Black buttons at the same time.

      For HP DeskJet 6000 and 6400, ENVY 6000 and 6400, and Tango printers, touch and hold the Information button  until all control panel buttons light up, and then touch the Information and Resume buttons at the same time.

      Example of the IP address on a network configuration report

  4. Type the printer IP address into the web browser address line, and then press Enter to open the printer homepage, or Embedded Web Server (EWS).

    Typing the IP address in the internet browser address bar

  5. If a login or certificate window displays, complete the information to finish opening the EWS.

    • If a website security certificate displays, click Continue to open the printer homepage.

    • If a login window opens, type admin for the username, and then type the PIN found on the label located underneath or on the back of the printer, or the password set by the printer administrator.

    Example of the PIN sticker on printer

  6. Click Scan.

    A You cannot use this function because it has been disabled message displays.

    Opening the Scan menu in the EWS

  7. Click Settings > Security > Administrator Settings.

  8. If you are prompted to go to a secure HTTPS-enabled webpage, click OK or Redirect to HTTPS.

  9. If a Your connection is not private message displays, click Advanced > Proceed to [Printer IP address].

  10. In the Administrator Settings, locate and select the box next to Webscan or Webscan from EWS, click Apply > OK.

  11. Return to the Scan menu, select the scan preferences, click Start Scan, and then follow the instructions to save the scan.

    Example of the Webscan settings menu in the EWS

Hope this helps! Keep me posted for further assistance.
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ECHO_LAKE
I am an HP Employee

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