can not scan to my email

[wheals]

i can not scan to my email. when i load my email, it asks fro a PIN. I thought that I knew the PIN,  but it is not working. I requested a new PIN, but do not receive the new PIN to my email. I do received marketing emails from HP.com to my email.Please advise.

[Alden4]

Hi @wheals,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're facing issues with scanning to your email on the HP ENVY Photo 7858 All-In-One Printer. If you're having trouble with the PIN for scanning, here are some steps you can take to troubleshoot the issue.

Check Email Spam/Junk Folder:

• Sometimes, legitimate emails can be mistakenly marked as spam. Check your email's spam or junk folder to see if the PIN email is there.

Verify Email Address:

• Make sure the email address you are using for scanning is correct. Confirm that there are no typos or errors in the email address associated with your printer.

Update Printer Firmware:

• Ensure that your printer's firmware is up to date. Sometimes, updating the firmware can resolve compatibility issues and improve functionality.

Review Email Settings:

• Check your email settings to make sure they allow communication from the printer. Sometimes, email providers may have security measures that block automated emails, including PINs.

Try Another Email Address:

• If possible, try using an alternative email address to see if the issue persists. This can help determine if the problem is specific to one email account.

Check Network Connection:

• Ensure that your printer is connected to the network properly. A stable network connection is essential for the email feature to work seamlessly.

Reset Printer:

• As a last resort, you may consider resetting the printer to its factory settings and setting it up again. This should be done carefully, as it will erase any custom settings.

Remember to document any important settings or configurations before performing a reset.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support