can't print in black

[Lara2024]

Hi,

i cant print in HP 4615, i am trying to print in black and i have replaced my black ink and yet it wont let me print, the oages are blank

[Sneha_01]

Hi @Lara2024,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP 4615 printer is not printing in black despite replacing the black ink cartridge and the pages are coming out blank, follow these steps to diagnose and resolve the issue:

1. Check Cartridge Installation

Verify Cartridge Placement:

• Make sure the black ink cartridge is installed correctly. Remove and reinstall it to ensure it’s properly seated in its slot.

Inspect Cartridge Contacts:

• Examine the copper-colored contacts on the cartridge and inside the printer. Clean them gently with a lint-free cloth if they appear dirty or smudged.

2. Clean the Printhead

Automatic Cleaning:

• Use the printer’s built-in cleaning function. Go to Setup > Tools > Clean Printhead on the printer’s control panel. Follow the prompts to complete the cleaning process.

Manual Cleaning:

• If automatic cleaning doesn’t work, you may need to clean the printhead manually. This involves removing the printhead (if your model allows it) and cleaning it with distilled water or a printhead cleaning solution. Refer to your printer’s manual for specific instructions on how to do this.

3. Check Ink Levels

Verify Ink Cartridge Levels:

• Confirm that the black ink cartridge has sufficient ink. Even new cartridges can occasionally be defective or not have enough ink.

Replace Cartridge:

• If you suspect the new cartridge is defective, try replacing it with another new black ink cartridge to see if the issue persists.

4. Print a Diagnostic Page

Print a Test Page:

• Print a test page or a print quality report from the printer’s control panel. This will help you determine if the problem is specific to black ink or affects other colors as well.

Check Print Quality Report:

• Review the report to identify if there are any issues with ink flow or print quality. This report may provide insight into the problem.

5. Perform a Printhead Alignment

1. Align Printhead:
   • Perform a printhead alignment to ensure that the printhead is properly aligned. Go to Setup > Tools > Printhead Alignment on the control panel.

6. Update Printer Software

1. Update Firmware and Drivers:
   • Ensure that your printer firmware and drivers are up-to-date. Visit the HP Support website to download and install the latest updates for your HP 4615 printer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support